Privacy Policy

Account information. Your email address and password credentials, used to create and secure your account.

Your film. Clips and photos you record or upload for analysis.

Your training record. Scores, breakdowns, insights, goals, streaks, XP, and, if we turn on coach chat, your conversations with it.

Billing details.If you upgrade to Pro, we store a few things about your subscription: which plan you are on, the date your plan renews, when the last billing update reached us, and two code numbers the payment provider uses to find your account and your subscription. Your card details never reach Vollyio’s servers. Checkout happens on a page hosted by the payment provider, and that is where you enter them.

Content reports.If you report a breakdown, a coach answer, or a shared page, we store the category you chose, any note you wrote, a copy of the text you reported, and what the report was about. If you were signed in we store who you are, so we can tell you what happened; the report control on a shared page takes no account and files no identity. We keep reports after the content is gone, and after a reporting account is deleted, because a report is about someone else’s content and a safety record that can be erased by the person it concerns is not a record.

Technical basics. Cookies used to keep you signed in, and basic page-view counts from our hosting provider so we can see which pages get used. We do not use advertising trackers, and we do not build a profile of you.

When you submit a rep, the whole clip is sent to our servers and on to the coaching service that reads it, which is how your breakdown is produced: the score, the checkpoints, and the priority fix you see. We instruct that service not to keep your footage or learn from it. Your clip is stored privately against your account so you can review past reps.

Your footage is visible only to your account. We do not publish it, share it with other users, or use it in marketing.

The first time you analyze a rep, we ask whether your clips and extracted frames may help train future analysis features. This is off unless you turn it on, saying no changes nothing about how the product works for you, and you can change your answer at any time from your dashboard.

We share data only with the service providers we use to run Vollyio (hosting, storage, the coaching service that generates your breakdown, the payment provider that handles subscriptions, and the provider that delivers our email), and only as needed to provide the product. They process it on our behalf and are not permitted to use it for their own advertising. We never sell your personal information. We may disclose information if the law requires it.

The payment provider receives your email address, so it can attach the subscription to you on its side, and the payment details you enter on its own checkout page. It does not receive your film, your frames, or your analysis history. The email provider receives your email address and the message we are sending you, and nothing else.

Our sign-up and log-in pages run an invisible bot check from Cloudflare (Turnstile) to stop automated accounts. It runs silently, asks you to do nothing, and never sees your film or your analysis history. To decide whether a visitor is automated it reads signals from your browser such as your IP address and browser identifiers. Cloudflare describes exactly what it collects and why in its Turnstile Privacy Addendum.

We keep your data for as long as your account is active so your history and rating stay intact. You can delete your entire account and everything attached to it yourself: Dashboard, Settings, Delete account. To delete specific footage only, or if you prefer email, contact support@vollyio.com from your account address and we will complete the deletion within 30 days.

Billing records work a little differently. While a Pro subscription is on file, deleting your account is refused, because deleting it here would not stop the subscription and you would keep being charged for an account you can no longer sign into. That block stays in place through the run-out period after you cancel, when your plan is still Pro. Cancel in Settings first, then delete once your plan returns to Free, or write to support and we will delete it for you sooner. When the account goes, the billing details listed above go with it. The payment provider still keeps its own record of the payments you made, because the law requires it to keep financial records, and that record is not ours to erase.

Vollyio is not directed to children under 13, and we do not knowingly collect data from them. If you are under 18, use Vollyio with the knowledge and permission of a parent or guardian. If you believe a child under 13 has created an account, contact us and we will delete it.

Your data is encrypted in transit, and footage and analysis records are access-scoped to your account. No system is perfectly secure, but limiting what we collect and who can see it is the core of how Vollyio is built.

You can request a copy of your data, correct it, or delete it at any time by contacting us. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA; we honor access, correction, deletion, and portability requests from everyone, regardless of jurisdiction.

If we change this policy in a way that matters, we will post the new version here with a new effective date and email the address on your account. Questions or requests: support@vollyio.com.